Experience Technical Support Professional (Service Solutions Specialist)

THE FUTURE IS WHAT WE MAKE IT.

Experience Technical Support Professional (Service Solutions Specialist)

Bangkok, Thailand

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

Honeywell Building Technologies (HBT) is a $5+ billion strategic business group of Honeywell and is a leading global manufacturer of Security, Fire, Intrusion, Access Control, HVAC and Building Automation solutions. From intrusion, fire and building automation systems, to the latest in IP video and access control, we are focused on technologies that create “connected and smart” buildings and cities. With our extensive technology portfolio, experienced team and trusted brand, we have been recognized as the partner of choice – worldwide. Honeywell Building Solutions (HBS) is a $2.6B strategic business unit in Honeywell Building Technologies (HBT). HBS installs and maintains the systems to help keep buildings and facilities connected, safe, secure, comfortable and cost-efficient and is a leading provider of energy efficiency solutions worldwide.

As the Service Solutions Specialist for the Region, you will be responsible for the design, engineering, configuration, implementation, commissioning and ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the service Line of Business (LOB). This will also include ensuring to adhere to the centralisation and standardisation of OT, ICT and Cybersecurity implementation and services to promote, deliver and maintain more connected, operational critical solutions to our customers, ensuring alignment and consistency with global standards and guidelines.

The role will be required to drive alignment and standardisation of the installation, upgrades and support maintenance of the OT, Enterprise Applications and Connected Services that regularly form part of Honeywell’s solutions to ensure we can execute effectively for our customers, reduce our risk, cycle times, variation, and cost to deliver/service. This will also include working with peers to identify areas where we can streamline delivery by utilising digital deployment tools and centralised deployment standards.

The Service Solutions Specialist team will also be responsible for working in collaboration with the Regional and Pole ICT Engineering teams to ensure correct implementation of ICT and Cybersecurity products and services in line with the HBS Buildings global ICT and cybersecurity offering portfolio.

The role provides an excellent opportunity for you, as an engineer, to be at the forefront of transformation and enjoy working in a fast paced, changing and evolving environment while also contributing and helping to Honeywell growing OT, Enterprise Application and Connected Service product portfolio and capabilities.

Key Responsibilities

·     Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell’s OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.

·     Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell’s OT, Connected Services and Enterprise Software Applications.

·     Posses a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3^rd party technologies/applications with Honeywell’s OT/ Enterprise Applications and Connected Services.

·     Be the Region’s focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.

·     Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.

·     Take ownership of site issues and work in collaboration with TAC to ensure any issues with OT, Enterprise Applications or Connected Services are identified and rectified promptly

·     Work in collaboration with ICT peers to facilitate implementation and upgrades of OT and Enterprise Software Applications.

·     Review all ICT server/storage/network designs across the region with ICT Engineers to validate designs and quotes from Dell/etc.

·     Have a detailed knowledge of all Honeywell OT, Enterprise Applications and Connected Services. Stay abreast of all relevant developments and innovations in this field (both internally and externally) and ensure emerging technologies are correctly aligned with customer requirements and solution offering.

·     Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.

·     Build and maintain strong relationships with Account Managers/Sales Team to ensure alignment on all customer sites and identify and proactively drive OT and Enterprise Application opportunities across the Region.

·     Identify areas of innovation, technical excellence and best practices through knowledge sharing internally and externally to facilitate HBS becoming the go-to business for clients, star performers and employees.

·     Build productive customer relationships, developing sponsors for Honeywell, and continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships. Ensure Honeywell become the “trusted advisor” for delivery of OT/Enterprise Applications

·     Work with the Account and Operation Managers in the Region to develop strong strategic partnerships with our existing customer base and identify and secure new customer portfolios.

·     Work in collaboration with all relevant stakeholders to drive and articulate importance of ICT and Cybersecurity in connected and critical infrastructure to our existing customer base and new customer portfolio.

·     Provide feedback and liaise with product management to ensure HBS product portfolio is appropriate to the changing needs of current and new customers and suits our regional market.

·     Work with customers to understand their requirements to ensure proposed solution meets their needs and requirements, providing alternatives if needed/required.

·     Posses an understanding of Honeywell field systems (Security, CCTV, Fire and HVAC) and how these technologies align and operate with Honeywell OT, Enterprise Applications and Connected Services.

·     Sales Assistance/Design, involving innovative use of latest technology in establishing system design, and providing project estimates

·     Prepare submittals per engineering standards, ensuring commitment dates are met. Review submittals with sales and delivery teams and lead team to obtain submittal approval

·     Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications.

·     Develop software, perform ‘bench testing’ if required and deliver commissioning package to field. Assist delivery in start up as required.

·     Develop detailed system designs/architectures, implementation procedures and documentation required for the successful delivery of the implementation/upgrades of all OT, Enterprise Applications and Connected Services.

·     Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.

·     Use strong Quality Assurance (QA) procedures for implementation/upgrades and ensure defect-free hardware and software to field delivery team

·     Contribute to Technical Risk Reviews (TRR) for all service project works in your respective Region that involve OT/Enterprise Applications/Connected Services.

·     Work with the relevant ICT/Cyber teams to protect the integrity of the Honeywell implemented software, server and network infrastructure.

·     Enforce best practice procedures for change management, software upgrades and for the implementation of any new Honeywell product features or versions.

·     Contribute to the development of project plans, schedules, and design/configuration documentation.

·     Develop effective working relationships with Honeywell’s Technical Support Groups, systems users and software vendors, to ensure systems can be well maintained, used effectively, and that requests for action to correct system problems can be attended to effectively and promptly.

·     Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge. Ensure training plan is included in Personal Development Plan (PDP). Self-direction in identifying and suggesting training opportunities

Qualifications

Essential

• Bachelor’s degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering
• Minimum 2 Years direct experience in the design, implementation and maintenance of Honeywell OT, Enterprise Applications and Connected Services
• Strong understanding of Honeywell’s OT, Enterprise Applications and Connected Services (EBI, DVM, Energy Manager, Forge, OBS, Pulse, Vector etc.)
• Understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)
• Basic knowledge of ICT/Cybersecurity fundamentals
• Intermediate to Advanced computer skills
• Fundamental knowledge of 3^rd party IoT technologies and software applications
• Fundamental knowledge of Honeywell field applications (HVAC, Security, CCTV, Fire etc.)
• Demonstrated experience in organising and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.
• Excellent analytical and problem solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.
• Good command in English communication skills.

Desirable

• Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)
• Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology-based projects
• Previous exposure to a site base, construction environment
• Exposure to Sales bid process
• Involvement in Design and Construct Projects

WE VALUE

• Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
• Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
• Excellent technical writing skills.
• Excellent knowledge of industry standard open communications protocols
• Basic network fault finding capability
• Knowledge of system monitoring toolsets
• Proficient with Microsoft Office applications
• A strong commitment to safety and a safe working environment.
• Strong knowledge of IP network technologies (switch, router, firewall) and solutions, and proficient with IP addressing and allocation
• Ability to plan and schedule large projects
• Willing to develop extensive product knowledge in formal training, and in “on the job” environments, working with latest Honeywell technology
• Able to work cooperatively and provide technical direction in a team environment
• Commitment to customer satisfaction
• The ability to work under pressure
• Capacity to deliver against multiple objectives
• Ability to identify technical solutions to customers’ business needs

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell. 

The future is what we make it. So join us and let’s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Copyright © 2023 Honeywell International Inc

Additional Information

• JOB ID: HRD233938
• Category: Customer Experience
• Location: 252/121 25thFloor,Unit A,Muang Thai-Phatra Office,,Tower II,Ratchadapisek Road, Huay Khwang,Bangkok,SING BURI,10310,Thailand
• Nonexempt