EndereçoOverview We Are PepsiCo Join PepsiCo and dare totransform! We are the perfect place for curious people, thinkersand change agents.
From leadership to front lines, we're excitedabout the future and working together to make the world a betterplace. Being part of PepsiCo means being part of one of the largestfood and beverage companies in the world, with our iconic brandsconsumed more than a billion times a day in more than 200countries.
In Brazil since 1953, PepsiCo has recognized brands suchas QUAKER, TODDY, TODDYNHO, ELMA CHIPS, RUFFLES, DORITOS, EQLIBRI ,GATORADE, KERO COCO, H2OH!, PEPSI among other.
A career at PepsiComeans working in a culture where all people are welcome. Here, youcan dare to be you. No matter who you are, where you're from, orwho you love, you can always influence the people around you andmake a positive impact in the world.
Know a little more : PepsiCoJobs Join PepsiCo, dare to transform. Responsibilities TheOpportunity - Analyse and approve product Artwotks to guaranteethat the information to consumers are clear and the informationabout the Call Center is right.
- Provide service to PepsiCoconsumers and customers working together with the Call Center bytelephone, e-mail, Reclame Aqui, Social Medias (Facebook,Instagram, Twitter, LinkedIn, TikTok, other) and Sales apps.
- Support and develop CR Team Brazil. - Support new and existingPepsiCo consumers and customers, helping to drive retention,increase member engagement, and maintain high levels of consumersatisfaction.
- Ensure timely resolution of customer issues,working closely across PepsiCo Teams. - Develop a deepunderstanding of the consumer / customer s business to providetailored solutions and advice.
- Act as a consumer / customeradvocate within the company, representing their feedback and needsto relevant teams. - Work closely with PepsiCo Departments tounderstand the business focus to provide new ideas using CallCenter Data base.
- Provide leadership and strategic direction forInsights Director and PepsiCo Departments regarding the informationreceived by Call Center.
- Create and execute a success plan thataligns with PepsiCo business objectives and maximizes the valuethat consumers and clients receive from our solutions (process andprocedures).
- Digitalized Consumer Relations services, such aswhatsapp bot implementation. Your Impact As Gerente InteligenciaMercado your scope would consist of : - Drive CR Vision intoInsights, MKT, R&D, Quality / factories strategies.
- Deliverdetailed and accurate insights coordinating all available sourcesand reports to impact the company decision. - Provide weekly / monthly reports to PepsiCo Departments.
- Support development ofplans to new Call Center teams to new projects (ex. Sales Strategy,Sales, Social Media) to support the needs of the company.
- Supportthe Call Center to critical cases / recalls. - Demonstrate theability to cross-functionally gather, analyze, and makerecommendations that help drive a better service provided toconsumer.
- Develop strong working relationships with Insights,MKT, Quality / factories, R&D and Sales areas to improve thebusiness view of consumers and customers needs by influencing thenext decisions.
Qualifications Who Are We Looking For? - Ability tolead strategic agendas. - Operates effectively in matrixrelationships across organizational boundaries.
- Strong analyticaland insights skills including the ability to effectively utilizedata from Call Center to drive decisions.
- Consumer / Customerrelations experience. - Multi-channel experience preferably telephone, e-mail, Reclame Aqui, Social Medias, Sales apps.
- Strategic thinking skills ability to review complex data, pullingout key insights & translating into high level storylines &concise practical plans for execution, including strong analyticaland Excel skills.
- Strong results orientation, track record ofhitting and exceeding targets. If this is an opportunity thatinterests you, we encourage you to apply even if you do not meet100% of the requirements.
What can you expect from us : -Opportunities to learn and develop every day through a wide rangeof programs. - Internal digital platforms that promoteself-learning.
- Development programs according to Leadershipskills. - Specialized training according to the role. - Learningexperiences with internal and external providers.
- We love tocelebrate success, which is why we have recognition programs forseniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals inall stages of life. - A flexibility program that will allow you tobalance your personal and work life, adapting your working day toyour lifestyle.
- And because your family is also important to us,they can also enjoy benefits such as our Wellness Line, thousandsof Agreements and Discounts, Scholarship programs for yourchildren, Aid Plans for different moments of life, among others.
Weare an equal opportunity employer and value diversity at ourcompany. We do not discriminate based on race, religion, color,national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.
We respect and valuediversity as a work force and innovation for the organization.#J-18808-Ljbffr
