Endereço
SalárioRequired Skills
- Perform equipment storage and transportation activities in safe and secure manner.
- Setup and operate audio visual equipment for trainings, presentations, meetings and conferences.
- Perform equipment additions, removals, replacements and inspections.
- Identify and resolve equipment malfunctions
- Assemble and disassemble audio visual equipment as needed.
- Test equipment to ensure they are in good and safe working conditions.
- Prioritize and complete work orders accurately and timely.
- Provide technical assistance to other Technicians when required.
- Analyze and propose circumvents for the user to continue working without interruption.
- Time response is of the essence, with COVID contingency, remote support skills should be used for providing users world class support.
- Employee will be responsible for following global defined processes and for generating evidence to prove adherence.
- Cooperate with other technical areas from other countries for business assessment needs and for generating plans for remediation or implementation.
- Cooperate with global teams to deliver ETS project implementation results at Brazil team.
- Bring leadership for group by providing ideas and motivate the team to share and provide ideas for improvement.
- Be involved with new technologies delivered at the bank for improving user experience.
- Thorough Cisco TelePresence and Audio Bridge functional knowledge
- Thorough knowledge of HP laptops, Surface Pro and desktops, bringing a strong ability to troubleshoot, resolve or escalate to resolution
- Thorough knowledge of mobile device. Their functions and troubleshooting for Apple, Samsung, and Blackberry devices.
- Knowledge of Incident/Problem tracking system for reporting incidents (i.e., Remedy)
- Knowledge of Microsoft application suite - Excel, PowerPoint, Word and Adobe Reader.
- Ability to think quickly, resolve technical issues and ability to know when to escalate
- Ability to attend meetings with Marketing partners with focus to capture and manage all technology requirements- Office suite medium knowledge, will be helping users with Office Macros configuration.
- Deep rooted and curious drive for continual learning/growth mindset
- Ability to setup/troubleshoot local, network printers.
- Computer build processes
- Experienced in Senior Executive and event technology support
- Strong Customer service
- Experience with a /incident/problem reporting/tracking system
- Ability to prioritize in a fast-paced environment
