EndereçoWe believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their unique selves to work daily, have a sense of belonging, and contribute to our core values. We have an inclusive approach, which is open and transparent. We respect and value diversity and believe in equality of opportunity. We do this by valuing and respecting cultural differences and welcomingdiversityof thought and perspectives from all our employees.
The Position: The Jr. Customer Service Representative executes, imports and exports operations. Deal with global INEOS Styrolution sources on imports managing orders, deliveries and incident customer's issues. Support South America region indent business model following up orders entry and deliveries.
What you will do:
Challenges : Business depends on entirely from intercompany imports,Import lead time varies from sources which create complexity on meeting customer´s demandIntercompany supply chain communication and alignment,Customs and transportation strikes,Time pressure from customers and sales team on material availability and lead time.
Key accountabilities:
Responsible for INDENT orders for Brazil and Argentina, providing a high service level to customers, but supporting also local stock replenishment when required
Responsible for improving the service level of the service providers, giving training or requesting adjustments when necessary for the business
Always improving the operation and processes in order to aim for service level improvement. Supporting sales team to make the required adjustments when necessary for IND process
Respond and keep the guidelines of internal and external audits
Set IND orders in SAP, performing the contract analysis process (PO analysis), assuring the correctness of material, package, origin, price and payment terms
Keep a close follow up on the orders, always informing the status to the customers and sales
Support the customer with pro-forma invoices, bill of landings, DIs and all other documents
What you will bring:
Education & Knowledge:
Bachelor in Business, Engineering, Economics, Marketing or Foreign Trade
More than 3 years of experience
Logistics procedures and processes (national and international)
Product knowledge
Tax knowledge
Basic Training: Welcome ISTN / Quality guides / Procedures and Guidelines ISTN
Technical skills:
Knowledge in ERP/SAP,Office package knowledge, Import and export local laws, Foreign Trading
Analytical thinking; Initiative and creativity; Planning and organizing; Teamwork; Good communication; Customer orientation; SHE Compliance
The Location: This opportunity is located in São Paulo, SP, Brasil.
What We Offer You
A safe and drug-free work environment
Career development, job progression, and tuition reimbursement
Flexible work environment,paid vacation, and sick time
A comprehensive health benefits package with low premiums to support employee wellbeing
Retirement savings with company match plus contributions
Above-market compensation includingperformance-related pay and bonuses
Fitness reimbursement to encourage employees to stay healthy and active
Our Company
No. 1 global leader in styrenics: Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard, and Styrenic Specialties
3,600 employees worldwide
20 manufacturing sites in 10 countries
Customers in 106 countries
6 billion EUR in 2021
We are excited to hear from you and share more about our organization.
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- Discipline Supply Chain
- Type Full-time
- Posted 27 March 2024
- Closing Date 13 April 2024
- Requisition ID 9927
Job Details
- Location São Paulo, Brazil
- Discipline Supply Chain
- Type Full-time
- Business INEOS Styrolution
- Posted 27 March 2024
- Closing Date 13 April 2024
- Requisition ID 9927
