EndereçoYour Title :Help Desk Technical Support
Job Location : Hybrid working model - Londrina office
Our Department : Information Systems
Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?
The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS and is the perfect role for someone looking to leverage their expertise in being the face of the IS department.
What You Will Do
You will support a variety of end-users and software developers and interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met.
You’ll provide world-class customer service and work with a cohesive global IS team.
Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.
What Skills & Experience You Should Bring
IT certifications such as ITIL, CompTIA A+ - would be a plus!
2+ years of related experience.
Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
Experience with Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment.
Basic network troubleshooting experience.
Experience with Google Workspace for enterprise collaboration is a plus.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.
Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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