EndereçoWe are on the lookout for an experienced Salesforce Support Analyst to join our amazing team at Aggreko in Jaguariúna São Paulo
Growing your career as a Full Time Salesforce Support Analyst is a fantastic opportunity to develop exceptional skills.
If you are strong in teamwork, creativity and have the right experience for the job, then apply for the position of Salesforce Support Analyst at Aggreko today!
We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for Salesforce Support Analyst to start their career within this specialism and be an integral part of the team. This is a junior position and we are happy to train the right candidate up in this space.Why Aggreko? Here are some of the perks and rewards.A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance) Hybrid working A focus on continued personal development Discounts & perks Paid time off work for volunteering in the community Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle Purpose:Positions holders are responsible for configuring, deploying and maintaining the organisation's Salesforce systems. Activities include testing such as beta testing; configuration and deployment to ensure alignment to business requirements; supporting and troubleshooting applications to support continuous improvement; monitoring uptime, performance, and resource availability; diagnosing and resolving complex escalated technology issues; May assist with the evaluation of new and existing technologies.What you’ll do: Service Ownership, accountable for the following key aspects of specific service responsibility.Capacity planning & trend analysis, SLA’s, service forums, alerting, incidents, requests, problems, knowledge, configuration and technical road map.To respond to 2nd & 3rd level Service Desk incidents or requests and manage through to resolution utilising problem solving techniques or escalate where necessary.Responsible for Incident Management conforming to the Service Owner remit.Development and coaching within the team on standard operating procedures and key processes in line with area of expertise and identify training needs to Team Leader.Take a lead role in driving performance/process improvements within the team to achieve KPIs.To ensure that all tasks and changes are performed in such a way as to minimise any disruption to existing business users, including impact assessment of changes.Incident Management: Utilising problem resolution techniques, restore service as quickly as possible and minimise the business impact of incidents.Problem Management: Detection and prevention of reoccurring incidents or problems.To liaise with external suppliers for the ongoing support and maintenance of Salesforce.You’ll have the following skills and experience:You’ll have experience in a support environment, 2nd or 3rd line preferableExperience with CRM or ERPWorking with internal customersA basic understanding of Salesforce advantageousGreat attitude / aptitude for continuous learning and training keyFind out more and apply now.Bring your energy. Grow your career.#LI-GP1About AggrekoWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans.
Benefits of working as a Salesforce Support Analyst in Jaguariúna São Paulo:
● Excellent benefits
● Company offers career progression opportunities
● Advantageous package
