Senior Quality Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Position Purpose

The Senior Specialist will support and align comprehensive compliance oversight where needed to maximize the customer experience and ‘earn the right to grow. This position supports accountability to the QMS for opportunity improvement within the regional source points, supports field teams to bridge gaps, reviews investigation findings and action plans, and assists with directional support for quality challenges. Additional responsibilities include but are not limited to implementation of strategic projects, regional analytics, and action awareness, and providing insights for business decision making.

Scope

• Number of Countries: 1

• Number of Locations: >100 CHEP Service, 3PL and TPM’s

Major/Key Accountabilities

• Supports successful implementation and continuation of Quality Process Control Plan while enhancing the customer-centric focus within assigned territory.

• Awareness of plant operations Quality Key Performance Indicators (KPIs) for assigned territory.

• Works collaboratively with other CHEP stakeholders to develop customer loyalty, providing YOY quantifiable improvement in assigned territory.

• Represent CHEP appropriately with customers via multiple modes of communication including face to face meetings and projects as needed.

• Supports with training tools as needed for criteria awareness and investigations to drive issue resolution.

• Supports customer relationships to mitigate potential issues and drive resolution.

• Works across functions to ensure best practices are shared and deployed.

• Coordinates cross-functional communications across the Supply Chain partners for awareness.

• Monitors and drives excellence in Safety.

• Confirms compliance with CHEP SOP’s during site visits for execution and ISO compliance.

Measures

Measures/indicators of success in this role include:

• Operational metrics and KPIs (AQL, PCp, DPMO, etc.)

• Customer- specified metrics and KPIs (NPS, DPMO, etc.)

Authority/ Decision Making

• Working autonomously to manage internal and external opportunities.

• Support training and tools (Operations and customer facing teams).

• Support teams for resolve of customer issues.

Key contacts

Internal :

• Operations Director/Managers,

• Logistics planning and Execution

• Sales and Customer Service Teams

• Engineering

• Product Development

External:

• 3rd Party Management Groups

• 3rd Party Audit Support

• Associated Regulatory Bodies

Qualifications

• Education in Engineering, Business, Operations, or equivalent related experience

• Six Sigma Yellow belt or green belt trained

Experience

• 2 Years of Customer Service or Operations experience

• 2 years of prior CHEP experience (preferred)

• Self-starter: Ability to work independently in a remote location

• Demonstrated ability to develop and foster relationships across all functions.

• Solving complex problems in group environment

• Progressing opportunities to resolution across different functional groups

• Managing projects and people that are not direct reports

Skills and Knowledge

• Customer-focused

• Knowledge of and ability to execute using Lean 6S/DMAIC thinking

• Learning on the fly

• Self-motivated and able to work independently.

• Strong relationship building & interpersonal skills, having demonstrated in past

• Strong problem solving, organizational, decision-making, communication & presentation skills

• Technology and solutions savvy

• Decision quality – ability to think outside the box to provide on-the-spot solutions

• Strong data analytics capability using internal systems and MS Excel/Access/Minitab

• Intermediate skills in all MS Office (Outlook, Word, PowerPoint, Excel)

• Technical user of BW, SAP, Salesforce, Portfolio Plus, Quikview

• Flexibility in a changing market and culture

• Continuous improvement skills and mindset

• Demonstration of proven abilities working in a Matrix Environment

Languages

Essential:

• English

Desirable:

• Spanish

Compensation statement:

The salary range for this position is $69,000 to $103,000 per year.Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offeringbeyond medical & retirement benefits and may include other monetary incentives or business benefits.

Preferred Education

Certificate

Preferred Level of Work Experience

1 - 3 yearsFully Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .