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Service Coordinator
We have an excellent opportunity for a Service Coordinator, who will coordinate work assignments for a small team of field service engineers as applied to various types of industrial and commercial heating maintenance, commissioning and trouble-shooting. The role will be based at our Bucharest office.
This is a hybrid role, 3 + 2 days model.
Honeywell
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Key requirements
· Quoting customers and taking orders for the booked assignments
· Take department phone calls and document/coordinate the request information. Organise and maintain the field service database and associated documents.
· Ensure customer satisfaction through preparation of general correspondence and coordinating customer needs with other functions as required.
· Serves as main customer contact for customer enquiries. Customer follow-up on satisfaction of service and any report recommendations.
· Monitor customer credit status in business system, working with accounts receivable to maintain.
· Field Service spare parts & equipment inventory management. PPE & equipment ordering and calibration
· Monitor Field Service Reports and service checklists relating to work performed on contracts to ensure service performed to agreement including completion and archival of all appropriate work reports.
· Report work performed against contracts to accounting for management of unearned revenue account. Track expiring contracts, forward plan diary and contact customers regarding renewal.
· Identify follow-on business opportunities. Actively promote service and training products to existing and prospective customers. Reporting of revenues and profits for contracts and projects.
Key skills and qualifications
· ERP system experience desirable but not essential (SAP and advantage).
· Experience in services coordination/highly organised role is essential.
· Salesforce experience desirable but not essential.
Our offer
· 1 meal ticket for each working day worked
· Annual holiday entitlement: 25 days
· Private Medical Insurance
· Other benefits according to company internal regulations.
· A culture that fosters inclusion, diversity and innovation.
· Market specific training and on-going personal development.
· Opportunities to work with the latest technology and new products!
If this is your dream role, then we'd love to hear from you.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt #LIHybrid
#LI-Hybrid
Additional Information
- JOB ID: HRD234073
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
