EndereçoAtos is a global leader in digital transformation with 111,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris.
Getting to know Business Transformation Services (BTS) within Atos
We champion each other and care about our environment and workplace. We surprise and delight our customer relationships, working smart and hard and flexibly. All this means we can hire amazing people who keep bringing their true selves to their roles.
Our people: Fully engaged, energised people, with the right tools and skills, caring about our business, customers, partners & future, creating and driving a high-performance culture
Our customers: To be the trusted partner of choice to our customers who advocate our products and services proactively, putting our customers at the heart of what we do with a team of customer end to end specialists who drive customer led results and business transformation
Our future: Transformation and Change agents, leading the way from Old to New market trends, empowered to challenge and seek out disruptive alternatives to deliver our customer contracts
The Opportunity
This is an exciting opportunity to join our client’s Life and Pensions Centre of Excellence in Edinburgh. Our client is looking for a highly motivated Customer Service Representative to join their fantastic team within Business Transformation Services (BTS) to support the transformation and future growth of the business within the Customer Service function.
This is a telephony role in a fast-paced Contact Centre where you will be the first point of contact for all inbound calls. You will act as a liaison, provide product/service information, answer questions and resolve any emerging problems that our customers may face. You’ll provide a first-class service to all customers, so they receive the right information every time. You will be responsible for call logging and be at the forefront of ensuring that the Customer has a great memorable experience and that they are positive about the service they receive.
You will receive plenty of support when you become part of the team, including classroom-based training for a period of 6 weeks as well as the opportunity to listen to and take calls with support prior to taking real calls. Your call types will vary from updating contact details and giving policy values to more complex technical queries about legislative change.
Hours:
- Full time, office-based role working Monday to Friday from 09:00 – 17:00 with a 30-minute lunch break.
- You will be contracted to 37.5 hours per week and are not required to work weekends
- Part-time hours available upon request
Key Benefits:
- Hybrid working; dependent on performance once fully trained
- Multistorey car park for you to take advantage of if you drive to work
- You will be working in a large modern office within the well-connected Edinburgh Park
- Subsidised on-site restaurants, including Costa
- Gym access with a variety of classes
- On site 5 aside football pitches
- 25 days’ annual leave
- Private medical insurance
- An attractive stakeholder pension scheme
- We operate a flexible benefits scheme, allowing you to purchase discounted products and services
- We really value your progress and it’s a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career
Your day-to-day responsibilities include:
- Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
- Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication
- Retaining relationships with advisors and other business areas
- Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development
Skills we can’t do without
- Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
- Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
- Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
- Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
- Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
- Computer Skills:IT proficient and ability to adapt to new systems and processes
- Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
- Organisation: Able to prioritise and manage workload effectively
We'd also love you to have: |
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Further Benefits include:
- Critical Illness Insurance
- Life Assurance
- Dental/Healthcare Plans
- Cycle To Work Scheme
- Travel Insurance options
- Great inclusive and supportive environment including wellbeing bre
- Great Place to Work Incentives
- Access to Prosper discount site
- Great Local Amenities
Our commitment to Diversity, Inclusion and Equity
We believe that everyone should be treated with dignity, respect, and fairness and Atos BTS is committed to promoting equal opportunities in employment. We recognise that we all have different perspectives which are influenced by our individual and diverse characteristics and experiences. Should you require any additional support during the recruitment and assessment process, please do not hesitate to let us know.
Why do people like working for Atos?
“I was given full training when I started which really helped me develop my skills and gain a better understanding of my role. My team is full of friendly and helpful people, who made it easy for me to settle in. There are great facilities onsite like the gym and football pitches and the benefits on offer as well’ Will, Customer Service Representative
