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GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
The IT Service Desk Support delivers solutions to Internal IT/System incidents through the Service Desk scheme. He/she will be able to solve analytical problems and develop strategies to address them and take action, provide solutions, and deliver immediate business value. The candidate must be able to manage conflicting priorities and perform well in stressful circumstances while working independently or with a team.
A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees.
- Minimum Education: Bachelor’s degree in Computer Science or a related field is a must.
- Languages: Portuguese & English Proficiency is a must. Spanish is a plus (will be evaluated)
- A general knowledge of ITSM and ITIL
- Knowledge on systems and infrastructure troubleshooting.
- Change advocate.
- Attention to detail. Capable to follow procedures and standards
- Support working under pressure.
- Highly organized with excellent communication skills.
- Good analytical and troubleshooting skills are required.
- General knowledge of Windows 10.
- Team focused.
- Proactive and Agile Mindset.
- Time management and prioritization skills are expected
- Good written and verbal presentation skills.
- Ability to provide Level 1 IT support.
- Strong knowledge of Office365 and its applications
- Customer Centricity.
- Well organized and able to excel in a fast paced dynamic environment.
- Experience as Service Desk analyst.
- Flexible hours and support outside office hours in special situations/ Rotating Shifts/ Weekend support when the rotation shift required.
- Analyze and address reported incidents and escalate all issues to the relevant areas.
- Give the follow up to solve incidents.
- Schedule and escalate incidents to support the different areas.
- Management and coordination of customer service activities.
- Taking an active service role in coordinating client applications.
- Additional functions, tasks and / or projects required by the Administration
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Brazil: Additional benefits include transportation assistance, food assistance, medical assistance, gympass, life insurance and others.
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Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.
