EndereçoJob Description
Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our outstanding teams! We are looking for someone to help expand our Services business in LATAM, and we have an exciting opportunity for a new Senior Solutions Architect. The Solutions Architecture will lead the scoping conversation with our clients, covering all technical, solution, and competitive aspects of the Zendesk sales cycle.
The right candidate must be experienced both working as an individual contributor, owning the technical scoping, and leading sales opportunities. In addition, they must have performed successful sales to Corporate and Enterprise accounts, effectively engaging with and conducting customer presentations to both C-level executives and technical audiences, and successfully communicating the value of Zendesk CX product and service offerings
In conjunction with Sales, the Solutions Architect will work as the technical bridge between Account Executives and prospective clients. The Solutions Architect will own the prime technical relationship with our prospects, being responsible to capture requirements, build statements of work & change orders, for new & existing customers, managing the overall services sales process to closure, guaranteeing the solution proposed will generate satisfaction and achievement of customer expected goals.
Responsibilities
Work collaboratively with our Account Executives, Solution Consultants to develop Solution Architecture and deployment strategy for complex enterprise and commercial solutions.
Working with 3rd party technologies to establish implementation requirements
Engage with clients to capture requirements
Craft SOWs and change orders for implementation services
Position and present implementation recommendations
Working with cross-functional teams to develop technology solutions to meet customer goals
Work effectively as a member of a cross-functional team (internal & external)
Requirements:
Midmarket & Enterprise software selling experience.
Excellent interpersonal, communication, persuasion, presentation, and writing skills.
Experience scoping and executing customer pilots and Proof of Concepts.
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
Preferred Advanced understanding of modern Internet architectures (Web, Cloud, Integration), RESTful APIs, developing client-side and backend applications, and programming languages such as Ruby, Python, Java, C# and/or JavaScript
High-level Experience with Middleware, API implementation
Superior solution scoping abilities, using our existing solution and influencing new product development.
Must be willing to work in a fast-paced startup environment with multiple roles.
Bachelor’s degree or equivalent experience is a must; a graduate degree is a plus.
Must be willing to travel when required to close important deals
Obvious passion and people skills
Previous consulting experience implementing enterprise-class software solutions.
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, and Customer Service Software.
Language (English / Portuguese)
Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
