Team Leader - Benefits & Employee Service

Role summary
• The primary responsibility will be to take care of day to day work allocation to Payroll Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.
• To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
• Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA’s. He would report into the Process Manager and should support in process supervision
Main responsibilities Strategic
• Co-ordinating with the Transition team during testing phase
Client Handling, Support And Communication
• Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis Reports
• Report Progress At A Team Level - Keep PM Updated
• Responsible For Ensuring Quality Documentation Is Up To Date Resource Management
• Engaging In Periodic Resource Estimation/ Planning
• Analysing and Forecasting Attrition(Team Level) - Inform PM As Required
• Controlling Attrition / Absenteeism /Responsible For Resource Utilization
• Responsible for maintaining and updating team skills matrix & other process documents Performance Management
• Conducting Daily/Weekly Production Feedback Sessions – Providing Feedback On Quality And SLA Issues And Team Targets
• Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates
• Ensuring Process/ Refresher Training Is Conducted As Required
• L&D & HR – Interface – Training Nominations RnR nominations – Providing Inputs To PM
• Appraisals – Midterm/ Annual – Provide Feedback And Inputs On Team Members To PM Employee Life Cycle
• Trainee Appraisals – Providing Feedback To PM
• Coordinating Joining Formalities & Exit Formalities– ID/ Login Creation, etc. For New Team Members, Resignation formalities – Keep PM Update
• Tracking Attendance/ Absenteeism Of Team – Inform PM
• Pay Roll Interface – Collecting And Distributing Salary Slips/ Cheques Of Team
• Ensuring Grievances Are Handled Effectively And Escalating As Required
• Responsible For Leave Planning
• Conducting One On One Sessions With the Team
ProductionProduction
• Ensuring Production through Optimal Work Allocation And Monitoring)
• Resolving Daily Queries And Problems Of Team Members
• Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required
• Responsible For Shift Monitoring And Control
• Responsible For Daily Reporting - MOM Etc.
• Collecting Team Metrics
• Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
• Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients
• Ensuring Issue Resolution
• Providing Feedback On Quality Issues
• Ensuring Continuous Improvement Of Team Metrics • Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process ComplianceCompliance
• Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.
• Ensuring All Process SLAs Are Met
• Ensuring ISMS Compliance for all processes handled
• Adhering to company policies, Rules & Regulations
Adhering to Work Timings, Leave Schedules Key experience
• Graduate from any stream / Diploma Holder
• PC Literacy - Word and Excel (Basic Level)
• Good technical knowledge of payroll and payroll systems
• MBA
• IPPM Diploma (or working towards this qualification)
• IPPM Team Leader & Supervisory Qualification
Skills
• Excellent communication & Interpersonal skills
• Should be a go-getter
• Customer Handling skills
• Track records of face to face, telephone and written contact with customers
• Should be able to take decisions independently & have analytical skills
• Good People Management skills What we offer
• Sophisticated career development initiatives
• Transparent reward and recognition schemes
• Innovative industry leading company
• Promising career growth path.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.