EndereçoSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.
Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in 40+ cities spanning 10 countries and three continents.
Sonder’s innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.
From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
As a member of the Brand & eCommerce team, the Email Marketing Associate / Coordinator will play an integral role in driving customer acquisition and retention through targeted Email Marketing from conception to execution.
The ideal candidate will develop a strong understanding of our customer base, the ability to analyze customer data and behavior and showcase experiences in driving business results through Email Marketing.
AT SONDER YOU WILL :
Own the deployment, optimization and performance reporting of Email Marketing activities :
Schedule, test and deploy email campaigns (batched and triggered) using the Iterable (ESP) platform
Audit and optimize existing lifecycle marketing workflows
Identify and manage customer segmentation opportunities
Measure, analyze and report on performance metrics on a regular cadence
Manage relationships and deliveries of third party vendors and internal teams involved in Email Marketing deliverables (Design and Content team, , freelance HTML programming developers involved in email templates creation)
Identify new email opportunities through research and competitor analysis
Manage the ad hoc email requests from internal teams
Ensure user data is accurately collected and stored for segmentation purpose, working closely with Product team and Engineering :
Conduct thorough customer data audits to spot and troubleshoot discrepancies or anomalies in the data, ensuring data integrity and usability
Conduct email sign-up flows audits to identify opportunities for improvement
Accelerate Sonder’s Email Marketing growth leveraging your Email Marketing experience and user segmentation research to increase Sonder’s marketable database and conversion :
WHAT WE LOOK FOR :
Previous proven experience in lifecycle marketing at a hyper growth technology company or hospitality player
Experience with Email Marketing automation tools (e.g. Iterable ideally or similar tools, etc)
HTML coding experience preferred, particularly for email or eager to learn
Excellent writing and communication skills
Highly analytical mindset and capable of making data driven decisions
An experimental mindset with a knack for rapid A / B or time-series testing
BS / BA degree in Marketing, Journalism or relevant field
Expertly balance and prioritize your daily to-do's, as well as your short-term and long-term planning.
A self-starter with a proactive mindset and ability to work well both independently and in a team setting
A challenge loving problem solver with a playful positive attitude
Fluent in English, another language is a plus.
Preferred :
Previous experience in hospitality
Experience navigating CRM infrastructure - SQL experience preferred or eager to learn
Experience managing freelancers or marketing agencies
Experience working across cultures and time zones in a remote environment.
Please note as this role is classified and staffed as a Contractor / Employee of Record via Deel. Benefits eligibility is dependent on location and job classification.
You may not be eligible to participate in Sonder’s general perks and benefits programs
li-remote
We also have great benefits to make your life easier so you can focus on what you’re best at :
Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
