Global Social Security - Manager

Managing the Social Security compliance on our accounts;

• Lead the delivery of Social Security services across your client portfolio
• Provide support on any technical queries from your VVN (offshore) team on any queries they have on application preparation.
• Review of applications where required i.e. complex cases, VIPs etc.
• Work with clients and tax/mobility colleagues to onboard new clients, leading them through the Social Security requirements i.e. data requirements, static information, assumptions, set approaches. 
• Work with VVN management and the juniors on your accounts to ensure KPIs are met.
• Discuss any useful trends and opportunities, identified as part of the compliance processes with clients

Managing the Social Security coordination on our accounts;

• Ensure all locations are preparing applications in the agreed timeframes and intervening where not.
• Prepare dashboards and reports for clients and tax colleagues.
• Identify global opportunities for process/policy improvements and lead our teams globally in raising and discussing these with clients.

Global consulting;

• Provide support on presentations and RFPs i.e. drafting slides, creating content.
• Prepare and share marketing insights for clients
• Answer queries from clients and the tax practice on Social Security queries i.e. if an application can be made, the impact of an assignment extension, advice on non-agreement country moves, as well as work on complex advisory matters with leading subject matter experts.
• Train junior team members on Social Security technical knowledge and soft skills
• Prepare and deliver presentations and training to our tax and mobility colleagues on both technical and commercial developments.
• Identify optimisation opportunities across your client portfolio.

• Strong client service skills and a collaborative approach to working.
• Excellent attention to detail.
• Able to manage and develop junior staff within the team.
• Ability to confidentially deal with prioritising competing situations, people and requirements.
• Experience in a client-facing role within Global Social Security/Expatriate Tax would be beneficial.
• Proven organisational skills, with the ability to meet KPIs and manage your own caseload and time effectively.
• Innovative approach - focus on ways to improve our service across the team
• Clear and articulate written and verbal communication skills that do not require review.
• A team player but able to work under your own initiative, as well as lead more junior team members in a fostering environment for learning and developing new skills.