Installed Base Account Specialist

Installed Base Account Specialist

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

   

Job Family Definition:

Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.

Management Level Definition:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities

• Supports assigned areas of end-to-end operations for one or more accounts.
• Learns requirements and develops capability in all areas of operations using standard systems and tools.
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues; learns and practices basic analysis.
• Implements specified changes to processes and system configurations to improve performance, efficiency and customer satisfaction.
• Develops understanding of internal and external relationships with stakeholders and clients for performance expectations and needs.

Education and Experience

• Bachelor's degree in Business Management, or equivalent.
• Typically 0-2 years experience.

Knowledge and Skills

• Basic understanding of business tools, systems and practices.
• Good analytical, statistics and problem solving skills.
• Good written and verbal communication skills; mastery in English and local language.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Problem Solving, Process Changes, Process Improvements, Sales, Sales Orders {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.