Senior Specialist, Product Management

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Senior Specialist, Product Management

Apply locations Sao Paulo, Brazil time type Full time posted on Posted 30+ Days Ago job requisition id R-209307

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product ManagementWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview
Within the Brazil Loyalty Team, this Product Management position reports to the BENEFITS VERTICAL, focused on benefits & insurances' products (a.k.a. B&I) for Mastercard cardholders and related B2B2C and B2C channel initiatives. This role requires identification of business opportunities for revenue growth, mapping and management of implementation challenges, development of new solutions or enhancements, launch of existing and new loyalty programs/benefits that will lead to real impact for our customers and cardholders. This professional will develop expertise in benefits’ analytics and reporting needs, identification of areas of product and processes improvement and participation in product development. He/she will partner cross-functionally with clients and internal stakeholders such as product, sales, engineering, marketing, and UX to guarantee products penetration across financial institutions, merchants, and others Responsibilities: • Lead client-facing and non-client facing projects
• Help Mastercard to solve complex problems overseeing recommended solutions through execution to achieve quantified impact
• Analyzing market trends, dynamics, and competition in order to inform product and go-to-market strategies
• Use communication and relationship management skills to build working teams and create alliances and influence stakeholders.
• Drive product innovation (ideation and execution), execute strategic business plans and support the development of business cases through evaluation of market trends, documentation of competitive intelligence, assessment of revenue opportunities.
• Collaborate with internal stakeholders to ensure operational excellence and create tools, processes, documentation to meet organizational readiness requirements for the successful implementation and maintenance of the product
• Be the subject matter expert on your Products, to support to the sales and customer facing teams with communication and training on product functionality, enhancements, and managing breaks & fixes
• Track and monitor product performance metrics (including P&L) and Market feedback for all stages of the product lifecycle to makes recommendations to improve the product’s revenue, scalability & longevity About You:
• Bachelor’s or graduate degree
• Experience leading projects
• Excellent ability to break down and communicate complex ideas
• Affinity for quantitative analysis and telling a story with data
• Enjoy fostering collaboration within a team and developing team members
• High level of ownership, quantitative acumen, and entrepreneurship
• Advanced analytics, and/or digital marketing experience is a plus Experiences:
• Experience reviewing data reports and developing preliminary product enhancement recommendations
• Helped develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers)
• Demonstrated consistent success working with partners across other functions in support of product go-to market strategies
• Take the time to fully learn the business requirements and associated use cases
• Understands and can explain the product set to cross-functional and senior managers
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
• Has skills in test driven and behavior driven development
• Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability Competencies:
Analytical Thinking/Problem Solving
Continuous Improvement
Creativity/Innovation
Initiative
Project Management
Customer Focused Solution Design
Oral/Verbal/Written Communication
Relationship Building
Team Leadership
Awareness and sensitivity to cultural customs and diversities
Bi / Multi- lingual depending on Region (e.g. LAC region: Spanish, Portuguese)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

About Us

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.