Endereço
Forma de trabalhoWe help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the SAP Internship Experience Program:
SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.
Three reasons to intern at SAP:
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
- Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.
About the team:
Our Product Support team is responsible for the technical support of the SAP Advanced Planning and Optimization (APO) product, more specifically the SAP PPDS feature. SAP PPDS helps companies manage and optimize production Planning and scheduling processes across the supply chain. Our team is driven by a desire to provide customers outstanding technical support and an effortless experience in issue resolution. We are part of a global, multi-cultural team who celebrates diversity and encourages everyone to bring their best self to work. We are multipliers who share our skills and help each other to grow. We also like to have some fun along the way!
What you’ll do:
Position Title: SAP iXp Intern - Solution Support Advanced Planning and Optimization
Location: São Leopoldo, Brazil
In this role, you’ll:
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Analyze complex, real world, unique problems, often working in production environments.
- Research, document, and share knowledge through creation of Knowledge Base articles, Wiki documents, SAP Community answers, etc.
- Perform Root Cause Analysis of reported incidents.
- Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
- Work as part of an international team; meet, work, and talk with colleagues and customers from all around the world!
- Participate in global projects around support processes, infrastructure requirements, and quality assurance
- Attend (external and internal) e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
- Help to ensure SLAs are met on time and escalated cases are assigned promptly to the right experts.
Who you are:
We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
- University students enrolled in Information Technology, Computer Science, Computer Engineering, Production Engineering, or related areas
- Knowledge in Object Oriented Programming desired (Java, C++, ABAP, etc.)
- Some knowledge of database structures and SQL preferred
- Excellent customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Strong time management skills
- Flexible approach to working in teams and remote environments
- Fluent in English
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 385529 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
