Senior Customer Account Manager – Embraer

In this role you will utilize your experience and expertise to act as the legitimate representative of your Airframer within GE Aerospace. As such, you will voice your customer and other triangulated intel to influence the business strategy and priority calls at the senior leadership level.
You will also serve as GE Aerospace representative at the Customer, addressing its pain-points and lining up proper GE stakeholders depending on its asks and implementing associated operating rhythm.

Roles and Responsibilities

• Leverage organizational leadership to influence culture transformation with cross-functional global team. Work across RES product lines and efforts.

• Accountable for relationship with Airframer. Work with Airframer to linearize demand. Support engine OTD by partnering with supply chain, stabilizing demand signals, clarifying product configurations, and driving material management.

• Drive unified Airframer commercial strategy. Champion and support Services Engagement and Next Gen Services Business Models. Formulate and facilitate growth strategies. Define engagement with Airframer entities.

• Drive Cash collection excellence > 95% on time. Support CEO Cash Linearity. 

• Communicate with Product Lines to ensure airframer expectations are being met and conflicts are resolved or escalated. Integrate with Product Lines on deal execution.

• Institutionalize a culture of respect for people and a passion for continuous improvement through FLIGHT DECK.

Required Qualifications

Language:

• fluent written and oral Portugese

• fluent written and oral English

Education: Bachelor´s degree in engineering with focus on aerospace

Degree or training in program management

Ability to manage executive level customer relationships

Significant experience with Aerospace product management

Desired Characteristics

• Ability to assess market dynamics and recommend positioning of products for success

• Ability to execute and negotiate complex commercial deals & contracts

• Strong credibility and network within GE Aerospace

• Significant commercial experience: airframer, commercial, contract, and/or technical

• Strong network and credibility with leadership of Safran

• NPI and product strategy leadership

• Demonstrated Lean capabilities & leadership

GE is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.