Senior Director, Product Operations

Are you inspired by transformation and making an impact on the lives of millions of people every day?

• Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?
• Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion development creativity and build diverse, engaged teams?

Well, this may be the role for you. Ready to make your mark?

ADP is looking for a Sr. Director Product Operations.  

The Senior Director of Product Operations will be instrumental in establishing this new function from the ground up. This executive will be responsible for leading a team focused on Data Analysis and Product Analytics, Tools and Systems Management, Cross-functional Collaboration, and Enablement. The role includes redefining key processes based on best practices – e.g., product demos, product roadmap updates and releases – as well as designing tailored enablement programs.

WHAT YOU’LL DO:

Function and Team Establishment:

Design the structure and define the strategic role of the new Product Operations function. Recruit, build, and mentor a new team to support various product lines and business segments.

Strategic Leadership: Develop and execute strategies that drive operational excellence and align with broader business objectives.

Data Analysis and Product Analytics: Oversee the creation and management of a robust analytics framework to provide actionable insights into product performance, customer feedback, and market trends.

Tools and Systems Management: Lead the selection and implementation of essential tools and systems that support effective product development, launch, and management across all segments.

Cross-functional Collaboration: Ensure effective collaboration across departments to maintain updated and impactful product demos, and communicate essential updates on product roadmaps and launches to all relevant stakeholders.

Product Enablement: Work closely with senior leaders to identify and prioritize experiential learning and enablement programs for product teams. This includes tailoring initiatives to enhance the capabilities of key functions and roles within the organization.

Performance Metrics and Reporting: Establish key performance indicators for the new Product Operations function, monitor and report on its success, and make data-driven decisions to optimize processes.

Bachelor’s degree in Business, Engineering, IT, or related field; Master’s degree preferred.

10+ years of experience in Product Operations within a large B2B software organization, ideally with a background in establishing and leading new teams and functions.

5+ years of experience in building and leading teams, with demonstrated success in developing operational strategies from the ground up.

Strong analytical skills with proven experience in data-driven management and decision-making.

Exceptional communication and interpersonal skills, with the ability to align and motivate diverse teams and stakeholders.

Comprehensive understanding of the software product lifecycle and operational processes.

Experience in product enablement programs that meet the strategic needs of the organization.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.