Services Operation Support Specialist

This role is responsible for managing and optimizing resources (personnel, tools,), to continuously improve Site operations in terms of Response Time, Cost and scalability with respect to Blade Service Operations across APAC. This will be measured on its ability to implement customer values & simplification initiatives for smooth running of blade service operations.

Roles and Responsibilities

• Establish and sustain a culture that promotes a positive work environment consistent with overall sites
• Manage customer and GE business metrics reporting requirements.
• Continuous monitoring of site issues, coordinate with cross functional teams and ensure timely resolution for smoother execution at sites.
• Coordination with cross functional team and repair agency for repair planning, execution and documentation to meet the customer needs.
• Interface with  Services and Repair organizations to ensure customer expectations are being met.
• Prioritize and implement multiple concurrent process improvement projects & services, alone or as part of a multi-functional team, to drive customer satisfaction and business productivity.
• PO creation for activities related service operation under MCU.
• Coordination on resource management for Material and Manpower support.
• Follow-up on AP process related to Vendor payments  and record updation.
• Preparation of quotes ,review and finalization incoordination with Services Lead.
• Travel arrangement in coordination with Visa requirements for Techs movement across APAC
• Hub 1 Cost track - Spent GE warranty, Transactional Job & other Pre COD Jobs
• Support on Invoicing and maintaining track for payment s
• Task creating & Closing with respective to Warranty claims with internal systems.
• Monitor and controls Account related to Services operations.
• Warranty cost booking & Follow up with LM Finance team for ledger transfer
• Record and maintain Travel Techs including submission of Allowance &STBT Process with internal systems
• Customer payment follow up and accounting.

Qualifications/Requirements

• Graduate /Diploma in engineering  or science or commerce
• Overall 5-10 years experience, of which at least 3 years of experience as a service co-ordinator
• Understanding of Quality processes &  finance process
• Strong communication skills
• Familiar with MS Office, ERP systems , E-Service
• Structured method of work and analytical abilities
• High degree of flexibility

 Desired Characteristics

• Sense of urgency in dealing with issues and tasks.
• Flexibility to travel to service sites as necessary
• Leadership skills and ability to effectively operate in a matrix team / organization.
• Strong Presentation skills