EndereçoWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
A Sommelier is responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience while assisting with achieving departmental targets.
What will I be doing?
As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience. A Sommelier will also be required to assist in achieving department targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide professional and current knowledge of wines to guests
- Recommend wines to accompany relevant dishes to patrons
- Describe and up-sell wines to provide excellent customer experience
- Suggest wines to accompany new menus in line with financial budget and allocated beverage cost
- Project a professional manner with an emphasis on hospitality and guest service - Ensure accurate billing
- To achieve departmental targets
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
- Comply with hotel security, fire regulations and all health and safety legislation - Attend training provided by the hotel
- Responsible for curating the wine list, organizing wine cellar, storage and maintenance of wine labels.
- Team training for product knowledge and upselling.
- Organize wine events and tasting sessions in line restaurant brand guidelines.
- Identify the right vendors for long term brand supplies
- Work closely with cost control for price, stock take and work with IT team for POS setup.
- Updating wine list in line with latest market developments
- Working closely with the culinary team and restaurant general manager for wine dinners
What are we looking for?
A Sommelier serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customer service role in the hotel/leisure/retail sector.
- Good grooming standards.
- Excellent communication skills.
- Passion and commitment to delivering exceptional levels of guest service.
- Ability to work on your own or in teams.
- Experience as Wine Sommelier with strong background in Italian wines.
- Sommelier qualifications.
- Michelin star restaurant/ celebrity chef restaurant experience will be beneficial.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
