Warranty Service Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Drives Business unit in ABB Estonia is looking for Warranty Service Specialist to join the team. In this role you will handle customer service tasks with best quality in the shortest possible time to ensure that customer satisfaction maintains on an excellent level.

Your responsibilities

• Flawless order handling and customer relationship management to ensure the satisfaction of ABB internal and external customers
• Managing expectations in local sales unit on the case handling and other to support them
• Arranging local sales unit cooperation meetings
• Make effort to achieve agreed KPI (key process indicator) targets

Your background

• Ability to complete tasks independently and systematically with attention to details
• Customer oriented mindset and Can-do attitude
• Fluency in English language, Estonian and Finnish are an advantage
• Previous experience in customer service is beneficial
• Knowledge of ERP SAP, Salesforce or other relevant tools is beneficial
• Order-delivery processes or international trading knowledge is beneficial

More about us

ABB offers: - Be part of a team that thrives on innovation, located in beautiful Jüri with free parking and company bus routes - Access opportunities for skill development via direct mentoring from senior members or platforms for growth in either technical or soft-skills area - Work closely with global colleagues to contribute to the success of a market-leading product - Receive company benefits from private health insurance and sports compensation to a monetary bonus Please apply by the 19th of April, 2024. More information: Talent Partner Elena Fedorova +372 56801416. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-hybrid