EndereçoBusiness Manager Goals & Objectives - IllustrateWeWork’s core values and strive to achieve our mission. Lead theCommunity Management team to achieve the following : - Creation of acollaborative environment amongst our members through events andpersonal introductions - Maintenance of 100% occupancy by achievingsales goals, and managing churn - Ensuring that building is fullyoperational and processes are running smoothly - Driving growth andpromotion of WeWork-provided service offerings - Maintainingcompany standards and expectations - Managing building KPI’s Duties& Responsibilities Community Management & Events - Manageall building operations and communicate with market support toensure highest level of member satisfaction - Develop communityinitiatives designed to create connections between members,including member introductions, overseeing events, electronic andprint communications, and building walkthroughs - Solvemember-related issues to ensure a cohesive community and managemember expectations - Meet with members to resolve issues, processmember terminations and other issues of complexity - Oversee eventsto ensure there is a good balance of educational, memberappreciation, and lead generating and sales-related events and toreview for adequate procedural safeguards for the protection ofmembers and company assets - Proactively gather data on members’business objectives and identify both WeWork and member servicesthat could help members achieve their objectives - Seekopportunities to engage members to discover and discuss members’objectives, i.
e. using member service request as an opportunity tolearn more about member, member’s business and any other needsmember may have - Identify opportunities and act on them to connectmembers - Design and implement rules, guidelines and best practicesfor the community to optimize member experience - Recommend bestpractices, including but not limited to : community management,sales, events, training, and member experience on a company-widelevel - Exercise discretion in guiding prospective members,including possibly gatekeeping where business may not be in theinterests of greater community - Resolve member complaintsregarding other members through neutral fact investigation andprocess termination of membership when warranted - Explain WeWorkpolicies and procedures to members, including but not limited to : membership agreement and billing procedures Business Development -Take responsibility for sales and community dynamics - Conducttours to work towards and maintain 100% building occupancy whenACMs are unavailable - Lead tours for VIPs, i.
e. guests of WeWork -Engage in the larger community of the market by attending eventsand networking with local start-ups and organizations - Manage andmaintain relationships with vendors and landlords BuildingManagement - Make recommendations to Physical Product and Head ofCommunity and Operations on any repairs, maintenance, or updatesrequired in your building - Analyze tickets by area to identify andresolve issues presented, i.
e. insufficient cleaning staff,repeating IT-related failures, malfunctioning conference roomequipment, etc. - Set priorities using ticket data and clearlycommunicate adjustments to team - Produce comprehensive qualitycontrol reports that allow all stakeholders to improve memberexperience - Review all base building documents to ensure the datais updated and accurate - Supervise move-ins and move-outs forquality experience - Review daily reports and work with team tofinalize weekly and monthly reports that outline community andsales progress - Expense management for the building - Know and beable to implement member safety plans, i.
e. fire and emergencyplans People Management - Manage a team within a building to reachsales goals and execute on their objectives as an individual and ateam - Lead professional development within team and makerecommendations to promote current employees - Perform weeklyone-on-one meetings to track individual performance - Oversee andkeep team up to date with process changes - Oversee team includingperformance management reviews Experience & Requirements -Bachelor's degree - Customer service and sales experience - Projectmanagement and business operations experience - Must have strongverbal and written communication skills - Advanced skills inEnglish - Cold-outreach experience a plus - Understanding andexperience managing a team of more than two people - Exceptionalorganizational and multitasking skills - Demonstrate integrity,dependability, responsibility, accountability, self-awareness, workethic, and empathy - Passion and understanding for entrepreneurialcommunities - Passion and understanding for WeWork’s mission andvalues This job posting is for a position with an entity owned andoperated by an independent franchisee and not WeWork Inc.
or itssubsidiaries. This franchisee owns a license to use WeWork Inc.'slogos and office designs, for example, when running its co-workingbusiness.
However, this franchisee is a separate company and aseparate employer from WeWork Inc. and its subsidiaries. If you arehired for the job described in this posting, the franchisee will beyour employer, not WeWork Inc.
or its subsidiaries. Only thefranchisee is responsible for employment matters, including hiring,firing, discipline, supervisions, staffing, and schedulingemployees.
WeWork Inc. and its subsidiaries have no control overemployment matters and will not receive a copy of your employmentapplication and will have no involvement in any employmentdecisions, including whether you receive an interview for the jobor whether you are hired. #J-18808-Ljbffr
