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Lead Customer Experience Specialist with English (German is a plus)
We have an opportunity for a Lead Customer Experience Specialist to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent English, German is a plus. This is a hybrid role, 3 + 2 days model.
Honeywell
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key responsibilities:
- Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value - Validation and order entry of customer purchase orders within defined target
- Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion etc)
- Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
- Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
- Performs troubleshooting reporting, processing, and troubleshooting according to business requirements
Key skills and qualifications:
- Bachelor's degree
- +1 year of experience on the same position
- Fluent English is a must (German is a plus)
- Good knowledge of Microsoft Office
- Good knowledge of Salesforce
We Offer:
- Competitive Salary regularly increased based on your performance;
- Market-leading Sales performance incentive rewarding your individual achievements;
- Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers; - Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
- Medical Insurance Plan paid by the company;
- Christmas and Easter bonuses;
- Recognition & referral bonus programs;
- Comprehensive induction, ongoing training and development to set you up for success;
- In-house and external learning platforms (Udemy) to continue to expand your skills;
- Work experience opportunities to help you grow your career with us;
- Global employee networks to help you connect and grow;
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
- 3 + 2 hybrid work arrangement to support your work-life balance;
- Flexible working hours;
- Fresh fruit days in the office.
If this is your dream role, then we'd love to hear from you.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: req447036
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Nonexempt
