Customer Service Executive

Purpose of the position

To provide full administrative support to the Kalmar Service Department

Main tasks and responsibilities

• Support a team of service supervisors & technicians in daily operational matters.
• Manage service job reports and daily timesheets, ensuring information is accurate and all required
• documentation is in place, including updating of attendance timesheets/ roster.
• Assist senior Service Executives in administering the service activities
• Prepare quotation, generate picking list, delivery note, and purchase order promptly upon request.
• Act as a liaison between off-site supervisors/technicians and other departments.
• Attend to customer queries, complaints, and feedback.
• Generate data from SAP as and when required.
• Assist in Handling Jurong & PSA-related tenders, contracts, and, activities
• Responsible for service orders, including sourcing/ordering of parts.

What you’ll need to succeed

Requirements:

• Diploma in Business Administration or higher.

Skill Requirements :

• Fluent in English and Mandarin.
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.

Relevant Experience :

• Experience is not required for this position

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.