Customer Success Management - Senior Analyst

The Work: Customer Success Representative
 

·       Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 

·       Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 

·       Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 

·       Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization  

·       Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  

·       Engage with existing medium to large customers in onboarding or steady state, or transformational phases

·       Work with end-users, operational, business, and financial decision makers

Basic Qualifications: 

• Minimum of 3 years’ experience in sales or account management  
• Availability to work at the office in Alphaville
• Certifications in Azure AZ-104 and/or Azure AZ-305
• Languages Required: English and Portuguese- minimum level C1 required.

Preferred Qualifications:

• Bachelor’s degree 
• Utilization of interpersonal skills to communicate and foster positive business relationships
• Deep understanding of customers’ concerns and the ability to troubleshoot as needed
• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations