EndereçoBuild Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Customer Success Manager
We're looking for a Customer Success Manager to join our team in Brazil.
This role is hybrid.
You will report to our Senior Manager for Customer Success.
Technology You'll Use
Serves as the primary post-sale point of contact for customers. Uses in-depth knowledge of customer industry and/or business processes, deep knowledge of the products being sold, and technical expertise to drive and increase the adoption and utilization of company products.
Your Role Responsibilities? Here's What You'll Do
- Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of the company's solutions to be realized.
- Track, report, and benchmark all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors.
- Actively promote all current products the customer is engaged with while also taking the opportunity to highlight other opportunities.
- Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
- May recommend specific solutions to achieve the customer's desired result.
- Design metrics and measures in order to measure ROI on the company's products by the customer.
- Proactively assess customer requirements, and level of adoption of the products, and assess the risk in renewal.
- Responsible for identifying opportunities for additional revenue from assigned customers, including upselling and cross-selling of related products and driving renewal and retention results.
What We'd Like to See
- Developing professional expertise, and applying company policies and procedures to resolve a variety of issues.
- Leverages industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
- Effective presentation, customer service, financial,.
Role Essentials
- BA/BS or equivalent educational background.
- Minimum 3+ years of relevant professional experience.
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.
