EndereçoProgram Manager / Customer Success Manager
Who are we?
Hult EF Corporate Education (Hult EF)’s purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.
The Opportunity
We are seeking a B2G Program Manager / CSMin Sao Paulo to work with the coordination of major education projects with a particular focus in the public sector and education institutions , as part of the Brazil B2G Team , helping some of our major clients to advance their strategic learning objectives by improving their students’ intercultural communication and language skills.
As a successful Program Manager, you will be a highly organized, tech-savvy and customer-driven client manager, who can uncover the stories behind the data and deliver excellence in the form of language training programs for thousands of public-school students and teachers . In the process, you will help our clients unlock the benefits of having English language fluency as a strategic asset for their global success.
In this role, your day-to-day work will vary tremendously – enabling you to serve as a consultant, project manager, change-maker, data analyst, internal and external implementation specialist, among other capacities. More broadly, you will play a vital role in our wider organization and in your local team, as you will be responsible for the delivery and success of our projects in your assigned territory.
The job requires persistence, strategic acumen, and creativity . A successful candidate will thrive in a fast-paced environment and is eager to build a career in a multinational, rapidly growing and innovative education company.
Why work for us?
- Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
- Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities
- International travel including to our stunning Ashridge House for UK based training.
- Hybrid working arrangements potential.
- A competitive salary (based on track record) and benefits packages.
- Comprehensive Onboarding and development programs.
- The opportunity to join an annual global sales conference (past locations have included Boston, Abu Dhabi and Dubrovnik).
- A strong network of international peers and collaborators.
- A well-designed operational structure, so you can define your client needs and serve customers effectively;
- The opportunity to proactively collaborate with other internal and external stakeholders to help you drive the implementation process forward – working closely with your local colleagues in Sales and Marketing, as well as with your colleagues on other teams elsewhere in Latin America and across Europe and, the US, the Middle East, and Asia.
- Become quickly recognised by your customers as a trusted advisor and consultant who can help them reach their educational development goals through strategic investments in English language learning programmes, achieving clear KPIs, such as measurable learning progress, client satisfaction (Net Promoter Score), student engagement, and renewal rates.
- Be the main point of contact and go-to-person to support our government clients in solving their needs with creativity, attention to detail and entrepreneurial spirit.
- Be recognised and celebrated by our global organisation for delivering your commitments and exceeding expectations in terms of client service.
- Write and deliver compelling pitch presentations, requiring a thorough knowledge of the market and how our services stand out from competitors .
We are looking for a tech-savvy person with successful education (public and/or private sectors) client-facing project management experience, solid communication skills, who speaks Portuguese and English with professional fluency (fluency in Spanish will be a plus) and who is able to analyze data and derive actionable insights for clients in addition to handling / learning different software skills with ease. If you have experience working with education products and/or government stakeholders, all the better. But most importantly, we are seeking an incredibly organized project manager who wants to build a career at a rapidly growing and extremely innovative education and travel company.
More specifically, you should be able to:
- Set up and implement client learning programs that involve thousands of learners, building and maintaining client loyalty, satisfaction and success.
- Work closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes.
- Report to clients on the success of learning programs in order to drive results, achieve renewals and assist in growing the accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals.
- Foresee and react to problems rapidly with creative solutions.
- Contribute to best practices for all other team members to ensure successful design and delivery of language training.
- Provide project management skills and advice to Sales teams during tenders and negotiations.
- Be available to travel about 30-50% of the time to visit clients in loco.
- Experience working in k-12 education, particularly in the public sector, is a strong plus.
- Exceptional communication skills.
- Fluent English and Advanced Spanish.
- Strong relational skills, influencing skills and presence.
- Strong project management
- A Bachelor or master’s degree in education, public policy / management, international relations, economics, or a similar field is preferred.
- Knowledge of and/or ease of learning different Software tools (Salesforce, Microsoft Office, Power BI, Data Studio, etc) is a plus.
- Have strong personal drive and energy.
- Possess an entrepreneurial spirit with a nothing is impossible mindset.
- Excited by having ownership and autonomy.
- Enjoy working in a fast-paced results-driven environment.
- Be passionate about learning, language and being a change-maker.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
HULT EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
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