EndereçoYour Title : Analista de Customer Success Sr
Job Location : Campinas, São Paulo
Our Department :Customer Success - Trimble Agricultura
Travel expected : at least 50% of the time
Are you passionate about Customer Success and building strong partnerships?
Join our Customer Success department with a mission to build, retain, and grow our valued customers.
What You Will Do
As a Analista de Customer Success Sr, you'll ensure high customer engagement and satisfaction, driving retention and growth.
Be the go-to person for our customers, conveying value propositions, championing their needs across Trimble's product lines, and promoting adoption and utilization of our solutions.
This is an exciting opportunity to make a significant impact and foster customer growth with us!
Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account plans in collaboration with customer, including product utilization / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth / expansion opportunities
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
What Skills & Experience You Should Bring :
- Minimum of 5 years of Customer Success or account management experience ideally in a SaaS company;
- Proven track record in developing strategies to maximize technology solution value for assigned accounts;
Extensive experience collaborating with clients, dealers, and internal departments to deliver optimal support tailored to the specific needs of our clients.
Profound expertise in handling Precision Agriculture products encompassing both hardware and software solutions.
Fluent english is mandatory. You'll be part of a global department!
Active listening skills to identify root causes of issues and provide customer-centric solutions
Demonstrate executive presence and build strong relationships with decision-makers, executive sponsors, and end-users
Ability to work cross-functionally, effectively representing the Voice of the Customer
Location
Your base will be the Campinas office.
Ideally, you will spend 50% of your time traveling, engaging with clients and dealers.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.
Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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