EndereçoResponsabilities: Professional should has experience/knoledgement in IT Process Service Management and Governance Knowledge in IT process, Service Managament and Governance, working with change and problem management, deliverying IT guidelines and procedures to IT regional area, incident managament, vendor managament and Working with IT service offering Skills ITIL and CObit is desired Commit to find and implement solutions to fit Global business aligment and also regional DT operation needs Help on IT vendor management and payments Skills: Degree, preferably Master (minimum Bachelor), within Business Administration, Computer Science, Engineering or Systems Information ITIL and Cobit process competence, such as change, problem, incident, release and capacity management Technical and functional IT generalist skill Vendor Managament and service delivery managament Experience in IT services mainly in support and analisys Knowledge in ITSM technologies, desired ServiceNow
