Operations Manager, Cloudretail

Who we are

CloudRetail helps restaurateurs, food entrepreneurs and operators to get pre-packaged products delivered direct-to-consumers in less than 30 minutes. We create a virtual storefront for our customers, enabling them to expand their reach to the millions of customers who are ordering online. Products are delivered and stored in our on-demand facility hubs across the country, and then we handle the logistics. We help our customers’ products fly off the shelves whether it's ice cream or popsicles, cakes, cookies, candy or snacks.

What you’ll do

• You will build, manage and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy;
• You will hire and continually develop a happy, high-performing team of hourly staff that run the facilities and execute on the order fulfillment process;
• You will maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness,customer service, etc.);
• You will manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit and improvement on cost line items;
• You will support the success of customers including facilitating efficient onboarding, addressing onsite support issues,developing relationships with 3Ps and working with sales to backfill vacant spaces quickly;
• Communicate with stakeholders to shape product roadmaps, and resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop.

What we’re looking for

• Between 5 to 7 years of relevant work experience related to logistics;
• Strategic Problem Solver: You are able to identify the root cause of a problem, prioritize how urgent/ important it is, structure the key elements and exercise sound judgment in solving it. Not scared by numbers;
• Process Builder/Manager: You are able to build scalable, highly efficient solutions to complex problems,competent at managing and improving processes on an ongoing basis and using data to monitor and improve performance;
• Real-time Operations Manager: You are able to scalably keep a finger on the pulse at all times and when fires happen, able to be highly responsive,decisive and exercise a strong bias to action to quickly, tactfully resolve issues;
• People Manager: employee-obsessed, understands what it takes to build, support and lead a large workforce and develop them into a highly motivated, happy and high-performing team;
• You must be advanced-fluent english speaker/writer;

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Changing the retail industry: You’ll be part of a B2B sales team that helps our retail partners acquire new customers.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our São Paulo office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CloudRetail.

Ready to join us as we serve those who serve others?

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