EndereçoPHINIA : Advancing sustainability today, powering carbon-free tomorrow
At PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications.
We make sure our products are clean, efficient, and high-value because we know the actions we take today will have a profound impact on the world tomorrow.
Our goal? The cleanest ICE technology : carbon-free combustion.
Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation.
The name PHINIA has roots related to bright and future, representing our confidence and commitment to bettering the world.
Our Culture
We believe the health and safety of our employees are a top priority, we care about our local communities and the global environment.
PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision.
We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
Job purpose
The role of the Service Delivery Manager (SDM) is to ensure effective, integrated IT services for assigned sites. This position is responsible for managing the delivery of day-to-day PHINIA operational support and end-to-end management of minor enhancements working with IT service teams and related resources.
The site-specific services include applications, hosting, end-user computing, network and security services. This position will work closely Business Relationship Manager to maintain effective working relationships with the local business clients at the site, country, and region levels to align infrastructure needs to the business.
Key Responsibilities
- Manage IT services for assigned sites, working with internal service teams and external service providers’ resources to provide effective IT services
- Special focus on managing our Service Providers and Client Technicians to deliver to the expected service-demand of our sites
- Prioritize IT services work within the assigned sites and provide reporting on top issues and status
- Manages Service Delivery of IT services at multiple locations and drive adherence to SLAs
- Partners with the IT Business Relationship Manager to provide IT services to assigned sites that meet the local business needs / plans and drive our IT operating model
- Works collaboratively across IT Services, Business Relationship Managers, and Finance to communicate allocations and local funding requirements for the site Service Delivery Infrastructure requirements.
- Manages the lifecycle of site infrastructure at assigned sites to ensure adequate planning and funding is in place to prevent cyber security risks
- Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.
- Ensure effective IT change management execution, following the ITIL framework and PHINIA standards and processes, including coordination of local maintenance windows and IT Project scheduling considerations including :
- Participate in the regional Change Approval Board (CAB) meeting.
- Conduct expedited approval process for urgent / emergency changes.
- Ensure service team involvement, ownership, and delivery in change activity :
- Work with service teams for effective problem management activities
- Manage business escalations to resolve IT operational issues and incidents and business client complaints
- Coordinate processes for the delivery and management of IT services, including PR / PO creation, appropriation request approvals, invoice review and approval, and invoice payment performance.
- Analyze and manage Service Delivery effectiveness through relevant regional metrics, scorecards, and improvement actions.
- Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered.
- Supports the local execution and coordination of Corporate and BU IT initiatives such as cyber resiliency, product line launches, new products, footprint changes, etc.
- Participates in the identification of emerging technologies and new capabilities that add value and align with IT strategy.
What we’re looking for
- Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience
- 5 years+ extensive manufacturing / automotive experience
- Extensive experience in the field of IT service organizations (ITIL) and project delivery frameworks
- Knowledge and experience with IT controls and governance.
- Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities
- Ability to understand and implement new technologies and solutions in large organizations
- Strong understanding of all IT disciplines and interdependencies
- Demonstrated experience in addressing and solving IT and business issues with service teams and clients
What we offer
We provide compensation and benefits programs intended to attract, motivate, reward, and retain a highly talented, globally diverse workforce at all levels within our organization.
Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation.
We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans.
Plans are benchmarked for competitiveness and value.
We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
What we believe
- Product Leadership - Innovation that brings value to our customers
- Humility - Seeking out diverse perspectives and working collaboratively
- Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
- Net-Zero - Committed to energy efficiency, waste reduction, and beneficial reuse
- Integrity - Taking responsibility for our decisions and doing what is right
- Accountability - Taking ownership of our actions and driving results
Safety
This position will adhere to Global Star Safety Program, including safety rules, practices, and training as outlined in the PHINIA CTCM Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires.
This individual will work in a manner that stresses the importance of preventing accidents and illnesses. He / she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers.
In addition, he / she is responsible for reporting all injuries and / or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
Equal Employment Opportunity
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability or protected veteran status.
Visa Sponsorship
PHINIA does provide sponsorship for employment visa status based on business needs. However, for this role, applicants must be currently authorized to work in India on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that PHINIA does not seek or accept unsolicited resumes or offers from third-party recruiters or staffing agencies associated with any published or unpublished employment opportunities.
Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever.
Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
