Sr. Manager - Managed Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry. Our VCA teams offers:

• Consulting services customized to the needs of Visa client’s business objectives and strategy

• Business and economic insights and perspectives that impact business and investment decisions

• Self-service digital solutions Visa clients can leverage to improve performance in product, marketing and operations

• Proven data-driven marketing strategies to increase clients’ ROI

As part of its consulting service line, VCA offers Managed Services (VMS), which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle programs and portfolio management execution. Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources and scale to enhance performance and increase profitability.

Job Description

The Visa Consulting and Analytics team is looking for a high performance individual to join its Managed Services practice and play a key role in developing and delivering high impact projects Brazil. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

The Managed Services Senior Manager will support the design, implementation and execution of VCA’s recommendations for client’s on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and value added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.

Specific duties and responsibilities for this position include but are not limited to:

• Project Management : Manage simultaneous projects and activities, coordinating and optimizing team allocation according to skills, capacity and costs.

• Performance Management & Reporting: Track and measure team performance and projects KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.

• Standardize and scale: Help scale the function by shaping frameworks, methodologies, processes and required operational enablers to drive business growth and efficiencies on behalf of our partners.

• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.
• 8+ years of relevant experience in financial services industry, payments, consulting or similar.
• 3+ years of experience leading technical and business teams
• Excellent communication, story-telling and presentation skills
• Knowledge and experience in financial/banking product development and product management
• Demonstrated experience in project management and agile methodology frameworks
• Technological driven mindset, digitally savvy and up-to-date with latest market and industry analytical and digital trends.
• Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
• Experience executing commercial programs in platforms like Salesforce, SAS, Adobe, Teradata or similar. A plus if candidate has programing skills in languages like SQL, SAS, R, Python, Java and in big data environments
• Strong analytical skills and data-driven thinking
• Solid knowledge of campaign execution and CRM results evaluation methodologies
• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Team player
• Team leadership skills
• Portuguese and English, Spanish is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.