Support Specialist - Onboarding

Job Description

Do you want to become a key figure in the onboarding of new customers? At edrone, we are looking for individuals who will join our Customer Care team as Onboarding Specialists with a passion for the task. If you are interested in eCommerce and feel inclined towards building customer relationships, and would like to contribute to their initial successes with our product, this might be the place for you!

Our Product:

We are an AI-based e-CRM dedicated to e-commerce companies, providing comprehensive support for their activities and building relationships with customers. We believe that the future belongs to technological companies, not just commercial ones. We consistently deliver groundbreaking technologies used by giants to businesses of any size.

We provide advanced Marketing Automation solutions based on our algorithms, which are easy to install (Plug'n'Play). Our goal is to assist in understanding customer behavior (Customer Intelligence) and engaging them (Marketing Automation) through a comprehensive e-commerce marketing cloud.

Sounds interesting? Keep reading!

What we can offer you:

• Joining a fantastic team passionate about building customer relationships and tools that support development in this field
• Training to prepare you for the role
• Working with international eCommerce company based in Poland
• Flat organizational structure, significant decision-making autonomy, and a real impact on the company's appearance – your opinion matters to us!
• Working in our office in São José dos Campos SP in a hybrid work model
• Competitive salary and benefits, with B2B Contract
• Food voucher;
• Transportation voucher or home office assistance;
• Gympass for you and your family;
• Health and dental insurance;
• English lessons;
• Gift on your birthday;
• Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits;

What your typical day will look like:

• Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
• Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
• Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
• Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
• Collecting customer feedback on the product and reporting monthly goal achievements
• Training new members on handling the onboarding process.

This role is perfect for you if:

• You have experience and enjoy working with customers, and building relationships with them is second nature to you
• English speaker, as an international company you will be in contact with english constantly
• You are not afraid of new challenges, and your energy and proactive approach make no task daunting!
• A lot is happening here, so if you work well under time pressure while maintaining calmness and effectiveness, we will definitely get along!
• You can work independently and are not afraid to take responsibility for your actions - ownership is key to our success!
• Continuous development and improving qualifications are an integral part of your life - we care about you being able to grow with us every day!
• Your strengths include a basic understanding of marketing or an interest in eCommerce, and the world of trends and innovations is a natural environment for you ?

Additionally, we appreciate if:

• You have previous experience in e-commerce or marketing - if you don't, it's not a problem!
• You have previous experience with B2B clients

Recruitment Process:

Filling out the recruitment form and attaching your CV

Short online interview with recruiter - Jessica Fonseca, during which we would like to get to know you a bit better!

Online interview with Support Manager Ana Luiza and HR department

Decision regarding the offer and welcome on board!

Regardless of the decision at each stage, you will always receive feedback regarding your candidacy.