EndereçoJoin a team recognized for leadership, innovation and diversity
Technical Support Specialist (Hardware + Software) – Trend Controls and Centraline/Honeywell Italy
Key requirements
Be our Italian software and hardware expert in Connected products & Software – for commercial buildings.
Typically products to support:
o BACnet controllers for heating, cooling and air condition applications
o Room controls for temperature, lightning and comfort applications
o BMS supervisor software and web technology solutions
o Integration of Commercial Building Bus-based system
o Lighting Installation Dali64
o Trend Legacy products such SET
o Centraline/Honeywell Legacy product such Care
o KNX systems. Program and integration into BMS systems
- Handle quite complex technical issues from our system integrator partner network
- Diagnose root cause problems and provide solutions back to our partners
- Interface with all internal departments to facilitate and ensure customer issues are properly addressed
- Manage customer calls and raised tickets in our SalesForce tool and via the inContact phone system.
Customer Trainings:
Plan, organize and execute Customer training for the supported products/software
Key skills and qualifications
- You love to help customers and dig into software related details.
- You have 3+years of experience handling automation products – electro mechanical, automation technical or similar.
- English written data sheets and electrical circuit diagrams you understand very well.
- You are a “teacher” in the way you communicate to other people
- Excellent attention to detail.
- Effective verbal and written communications both English and Italian
We Value
- Experience with HVAC building control application or automation systems such as PLCs, HMIs
- An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
- Fluency with different operating systems especially Microsoft Windows.
- Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
- An understanding of basic networking concepts, and practical issues in network configuration
- Previous experience with relational databases (ie. SQL)
- Experience with Control systems (ie. Niagara Framework, SCADA systems)
Our offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
Additional Information
- JOB ID: HRD232435
- Category: Customer Experience
- Location: Cologno Monzese,Via Alessandro Volta,16Palazzo C Piano7,Milano,20093,Italy
- Nonexempt
