EndereçoAs the biggest engine manufacturer in China, Weichai Group is looking for a high-performance After-sales Service Manager for Engine Service and channel development.
This position will be mainly responsible for the Brazil market, but also include the Uruguay / Paraguay market, planning and implementing all directing activities of Weichai engines service activities
Responsibilities :
- Manages all operations of service center including service staff and supervisors;
- Resolves most complex business problems for those on the team;
- Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations goals;
- Responsible for the construction and optimization of local services and accessories network;
- Responsible for maintaining relationship with main customer and improving customer satisfaction;
- Responsible for researching competitive products in local market;
- Responsible for the failure analysis and recommendations for product improvement : ;
- Assists the company to complete the important projects in the local;
- Assists with the transfer of knowledge; coaches and mentors less experienced technicians and engineers;
- Investigate potential partners in the local market and select high quality service stations or accessory agents, and report to the branch office director.
- Assess the operation status of existing local service stations and assist the director to promote the construction of boutique service stations;
- Assist the director to make service management regulations for the main customer;
- Assist the director gather valued market information (for example, the competitive products information, service policy, etc.
- and assist the director make or update service policy according to the information;
- Perform failure analysis on major or batch failures, propose improvement suggestion and report to the branch office director;
- Provide necessary technical support for the local service station to solve knotty problems;
- Report the accomplished and processed work every week;
- Assist the company to complete the important Project;
- Performs other related tasks as may be assigned.
Skills Required :
- Relevant knowledge of Diesel Engines;
- Proven tracking records in channel development
- Knowledge of customer service;
- Proven ability to achieve sales target
- New distributors development and network setting up
- Excellent communication and negotiation skills
- Good planning and organizational skills.
Requirements :
- Bachelor degree in Engineering or Mechanic
- At least 5 years in Diesel Engine Market
- Fluent level in English and Spanish.
Há mais de 30 dias
