Business Development, Lead Specialist

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com 

The role: Business Development, Lead Specialist

Domain expertise

·       The individual has a solid background in either HR or Payroll technology and services and will become a generalist in the entire Alight portfolio.

·       The Client Executive is the relationship owner for the client globally representing the One Alight portfolio, and therefore able to represent the full Alight portfolio at a C-Level in the Client, not just the current scope of service.

·       Collaborates with Sales, Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process and product solutions.

Commercial process

·       Retains clients, maintains sustainable relationships, and understands all of our competitors

·       Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs

·       Creates and executes Client mapping and Client renewal, retention, and strategic plan

·       Identifies key success measures for solutions within Client and then manages to the plan

·       Leverages strategic customer relationships to deliver revenues realization and expansion across multiple end locations

·       Proactively communicates successes, opportunities, and Client direction across all  Client departments

·       Lead high-level discussions at the corporate level of the Client

·       Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management

·       Collaborates with internal resources (Finance, etc.)  to plan at Client level pricing strategy, analytics, business review prep & presentation

·       Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth

·       Ensures client satisfaction through product adoption and renewal, and continuously monitors ongoing client satisfaction throughout all phases in the sales cycle

·       Provide timely and accurate forecasts and reports to inform management’s strategic decision-making

Client Relationship Management

·       Sufficient experience and presence to be able to build relationships and credibly interact with the  CHRO, CFO CIO and other C level executives in the Client

·       Serve as a strategic partner/trusted advisor, understanding client needs and digital marketing dynamics to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust

·       Develop full understanding of Alight's product suite, features, contractual items, and differentiating traits to manage the current scope of the services vs what has been contracted; display comfort in speaking to Alight's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals

·       Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives

·       Develop collaborative relationships with internal commercial and operational teams, e.g. Sales/Delivery; display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals

Knowledge and Experience

·       5-8+ years professional sales experience

·       Excels in the areas of client management, forecasting accuracy, process and delivery leadership

·       Highly analytical approach to defining client outcomes and articulating value

·       Ability to inspire the team and excite the organization to rally behind the strategy

·       Maintains strong content knowledge across entire Alight portfolio 

·       Proven ability of working under pressure with resilience and tenacity

·       Proven ability to be a proactive leader

·       Proven ability to create energy and focus in highly matrixed team

·       Travel Expectation 10 – 25% of the time (sometimes on short notice) to support meetings with clients

So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.)

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.