Senior Consultant (Tai)

Position Overview

The Senior Consultant is primarily responsible for supporting various consulting client projects. This leadership role will work very closely with the Senior Consultants and other team members to ensure high quality delivery of services to clients. While projects will vary from client to client, they typically involve reviewing a system or process in order to identify deficiencies and propose improvements. At times projects may also involve assisting with or augmenting a client’s ability to execute an existing business process on a temporary basis. As a member of the consulting team, this position will ensure TAI has a firm grasp of a client’s business requirements and delivers services in a timely and controlled manner. While this role will be primarily focused on external consulting engagements, this role also supports internal projects to achieve better operational efficiency where possible without sacrificing quality.

• Plan, organize, and execute assigned business projects on behalf of clients and according to client’s requirements and business best practices

• Identify and meet with key stakeholders and SMEs when needed to perform initial and ongoing assessments to establish project risks, timelines, and deliverables

• Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)

• Understands Project Management principles

• Create and develop successful client relationships

• Ability to clearly articulate the benefits and technology related to TAI

• Analyze and interpret data to unearth operational inefficiencies and issues and identify the root causes

• Review and analyze complex reinsurance arrangements and processes

• Review reinsurance systems or databases for data quality and compliance

• Gather business requirements, develop test plans, execute testing, and document results

• Formulate recommendations and solutions with attention to a client’s needs, capabilities, and limitations

• Present findings and suggestions to clients with ample justification and practical advice

• Implement solutions on behalf of internal and external client

• Provide guidance for any occurring problems and issues

• Integrate new clients, blocks of business, and new treaty arrangements into TAI’s administrative platform

• Provide training in the use of the TAI system

• Conduct tasks and activities within TAI and/or externally to obtain information such as life reinsurance policy data, cession data, managing the implementation of insurance products and/or business process workflows into the TAI Life Reinsurance system. May work with other departments and conduct primary or secondary research to gather client data if information is not readily available

• Work with internal and/or external functional areas including, Product Management, Project Management, Actuarial, Finance, Underwriting, Claims, and IT simultaneously

• Support other TAI business partners as necessary

• Collaborate with colleagues and leadership team to ensure delivery of best in class services to TAI’s clients with respect to timeliness, quality, accuracy, and value

Required:

• College or University Degree or equivalent work experience
  FLMI, ACS, or ARA designation from LOMA or working to achieve
• Previous or current experience with TAI Software is required
• Proven knowledge of life insurance and annuity concepts, with 5+ years of overall insurance experience
• 2+ years of experience in a senior life insurance or reinsurance role
• Detailed understanding of reinsurance data, processes, and controls including retention management practices, treaty setup, interpretation, and compliance
• Experience communicating directly and frequently with clients and stakeholders in a customer service setting
• Experience in contributing to projects including defining business requirements, creating test plans, executing test plans, and implementing solutions
• Effective gap-analysis and report writing skills
• Proficiency in Microsoft Excel, Access, Word, and PowerPoint
• Willingness to travel up to 25%

Preferred:

• University degree in computer science, actuarial science, finance, mathematics, or accounting
• Thorough understanding of reinsurance business processes including administration and billing, claims, underwriting, valuation, accounting, etc.
• Proven ability to work with large data sets and complex data flows to recognize systemic risks and issues to the client
• Proven understanding of most life insurance products written in the North American market
• Experience with systems conversions
• Highly developed client service skills

SKILLS AND ABILITIES

Required:

• Demonstrates knowledge of processes and issues impacting direct writers, reinsurers, and retrocessionaires.
• Demonstrated knowledge of all procedures within the immediate team and a working understanding of other functional areas. An understanding of how decisions impact other areas of an organizations
• Proven understanding of reinsurance administration and North American products necessary for the management of reinsurance premiums, claims, other administrative functions, and preparation of trending reports and analysis
• Leads work efforts or small projects guiding other associates and mentoring more junior and new members of the team
• With minimal direction, utilizes data and information to resolve items, many of which may have not previously been encountered
• Ability to independently manage competing deadlines and multiple client priorities while ensuring quality work is delivered in accordance with established service level agreements and timelines
• Excellent communication skills through written reports, informal meetings, and formal presentations. Skilled in breaking down complex issues into effective easily understood explanations
• Client-driven. Strong customer-service skills with the ability to advocate for the client as a trusted advisor while balancing the needs of the company
• Ability to pick things up quickly while listening to client needs
• Ability to work effectively and build relationships with all levels of personnel, customers, suppliers, consultants - both internally and externally
• Supports other team members and integrates new team members
• Creative, curious, and a professional demeanor
• Able to handle the unexpected and adapt to a variety of situations
• Ability to deliver a hard message in a professional manner
• Aptitude toward mathematics
• Strong problem-solving skills
• Attention to detail
• Results oriented
• Quick learner of new processes and technology

About TAI:
In early 2018, TAI was acquired by RGAx. RGAx is the transformation engine and a wholly owned subsidiary of Reinsurance Group of America, Incorporated (NYSE: RGA). A Fortune 500 company, RGA is among the leading global providers of life reinsurance and financial solutions. Today, TAI is the premier provider of life reinsurance solutions in North American, with the capability of expanding to international markets. Reinsurance is global business, and TAI’s base system is flexible and can be customized to meet the needs of these new markets. TAI offers a complete software solution for the life companies to self-report all their reinsurance information; assumed, ceded or retroceded in an electronic format to share with their partners on a cost-effective basis.

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