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Associate Market Manager
The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
The Market Management team ensures that global travelers always find the most suitable property for their dream trip and that partners can reach Expedia Group’s full breadth of global traveler demand.
What you'll do:
- Develop and sustain strong relationships with customers or their account team, including key buyers/decision-makers.
- Assists in creating opportunities (e.g., progress meetings, factfinding/exploratory meetings) to build customer accounts.
- Develops an understanding of customer’s business issues through appropriate organization channels.
- Recommends products, services, and insights that will meet customer needs.
- Completes basic account plans that outline tactics to acquire and/or maintain business.
- Acquires a basic understanding of how the department operates and fits into the larger organization.
- Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.
- Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers.
- Guides accounts to valuable insights and presents insights that can benefit account and organization.
- Gathers data/information on potential ideas and solutions to address a business need.
- May document components of a business case for change at the direction of more senior colleagues
- Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
- Learns when to partner with legal resources to modify or adjust standard contract terms.
- Learns the contract negotiation process and how to complete contractual arrangements.
- Exchanges simple information in straightforward situations to gain the support of others.
- Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
- Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
- Identifies the key stakeholders in decision making for the account.
- Develops understanding of standard offerings and major areas of expertise.
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
- Develops a broad understanding of competitors’ standard products and services.
- Understands the value and application of products, technologies, and offerings to accounts and organization.
- Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.
- Learns about customer's key leaders/decision makers from internal customer relationship management system.
- Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market‐specific information and insight.
- Attends meetings with customers to understand needs and expectations.
- Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
- Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.
- Able to work independently as well as be a strong team worker, ensuring the whole team wins.
- Help other team members acquire skills or achieve targets/goals.
- Guide and support Hotel Partners to deliver the best traveler experience.
- Promote self-service.
- Conduct regular self-learning to improve skills.
- Travel for partner visits 0-20% of the time
Who you are:
- 2+ years of experience in account management, partner/client success, consultative sales, or related field
- Proficient in English
- The candidate should be based on Gramado
- Passionate about travel
- Work independently and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making.
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team.
- Continue to follow up when facing testing situations.
- Present ideas and directives clearly and persuasively
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
- Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
- Possess a growth mindset, consistently using feedback to improve in the role.
- Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style.
- Drive for results
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About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
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